Retail Return & Refund Policy
Return & Refund Policy
At RFM Denim, we strive to ensure that our customers are satisfied with their purchases. However, we understand that sometimes returns are necessary. Please review our return and refund policy carefully. Please note that our return window is set to 30 days. To increase safety standards, received returns will be quarantined at our shipping facility for 3 days before they are processed. Please allow at least 6 business days for your return to be processed by our team. Refunds will appear back to the original payment within 7 business days depending on your bank's clearance times.
Your return must be received by us within 30 days of purchase. The returned item(s) must be unworn, in new condition, and have its original tags attached. Outbound shipping fees from the original order are not refundable.
*Please note that once you choose store credit, your order is non-refundable.
Start the return process here!
Refunds
Once your return is received and inspected at our facility please allow 3-5 business days for us to process your return request. Once return is approved, you’ll be automatically refunded to the original payment method within 5-7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@rfmdenim.com.
If you selected store credit as your payment method of return, you will receive an email with your store credit information.
Damages and Issues
IN THE EVENT THAT ITEM(S) DELIVERED FROM AN ONLINE ORDER WERE RECEIVED DAMAGED, DEFECTIVE, OR INCORRECT, YOU MUST CONTACT OUR CUSTOMER SERVICE CENTER WITHIN 7 DAYS OF DELIVERY IN ORDER TO RECEIVE A FULL REFUND TO YOUR ORIGINAL PAYMENT METHOD OR TO RECEIVE A REPLACEMENT ITEM.
Unacceptable Conditions for Returns: We encourage you to try on items as you would in a store, but please avoid wearing them. Unfortunately, if returned items are damaged, worn, or in unsuitable condition, we cannot issue a refund. In such instances, we may need to return the items to you at your expense. Rest assured, all returned items undergo thorough inspection.
- Returned items with visible signs of use, including makeup, hair, fibers, dander, dust, dirt, deodorant, or perfume, will not be accepted.
Policy Enforcement Notice: If we notice concerning patterns in your return behavior, such as indications of wearing items before returning (wardrobing), purchasing and returning excessive quantities, or returning missing or non YMI items, we may deactivate your account and any associated accounts. If you believe there has been an error, please contact our Customer Experience team for assistance.
RFM DENIM RESERVES THE RIGHT TO UPDATE THIS RETURN POLICY WITHOUT NOTICE.
