Wholesale FAQ

GENERAL 

  1. How do I become a wholesale vendor?

We would love to help you sign up for access to our wholesale inventory and prices! Just click CHANGE LINK  to begin. Please fill out the B2B application and we will review your information for approval.

  1. What forms of payment do you accept?

We accept PayPal, ShopPay and all major credit cards such as Visa, MasterCard, Discover and American Express.

  1. What is ShopPay?

ShopPay is a payment service provider that allows you to shop now and pay later, by allowing you to split your purchase amount into 4 equal biweekly installment payments. For questions about installment payments on ShopPay, visit shop.affirm.com/help.

  1. What if I forgot my password to my account?

No worries! If you have already set up an account with us, please visit our CHANGE LINK and click on ‘Forgot Password?’ right under the returning user section. Enter your email address and you will be emailed a link to set up a new password.

  1. Will I be able to use RFM Denim product photos from the website?

Unfortunately, we cannot provide access to our images as our models have not contractually agreed to appear on 3rd party websites.

  1. Can you provide UPCS for products or can I request a catalog?

As we have thousands of skus that are constantly updating, we do not have any compilation or list of our UPC’s in Excel format or catalogs. If you are interested in a particular style, please apply as a wholesale vendor in order to shop our website.

  1. Will my credit card information be secure?

Rest assured, you are visiting a secure site. All information submitted is kept private and will not be released or sold. Please visit our privacy policy for more information.

ORDER STATUS

  1. How long does my order take to ship?

Our wholesale team is dedicated to processing and shipping your order as promptly and efficiently as possible. Our general turnaround time is 1-3 business days after your order has been placed. Please allow 3-10 business days for delivery. * Please note we do not process orders on weekends and Holidays. Orders placed during weekends or Holidays will be processed the following business day.

  1. Will I be emailed a tracking number once my order ships out?

Yes, you will be sent an email to the email address you have provided with a FedEx tracking number once your order has been processed and approved to ship.

  1. Can I make a change on my order, add an item or make an address correction?

We try to process your orders as promptly and efficiently as possible. If there is an error on your order, contact us as soon as possible at customerservice@rfmdenim.com.. We cannot guarantee that any adjustments requested will be fulfilled. Please make sure all information is correct before checking out.

  1. How can I cancel my order?

Please contact us at customerservice@rfmdenim.com as soon as possible. Please be aware that once your order has shipped, the order cannot be canceled.

  1. What if my product is damaged or defective upon receiving it?

If your item arrives defective, please contact customerservice@rfmdenim.com immediately in order to obtain further instructions.

SHIPPING

  1. How do you ship orders?

We ship our orders using FedEx Ground. We may be able to ship with UPS and freight forwarders as requested.

  1. Do you offer expedited shipping?

Unfortunately, due to our efforts to ensure that you receive your order as quickly and accurately as possible, we cannot guarantee to ship anything out faster than 3 business days after your order has been placed.

  1. Can I ship my order to a P.O. Box?

Unfortunately, no, we do not ship to P.O boxes.

  1. Can I pick up my order at your warehouse?

Yes! Please contact us at customerservice@rfmdenim.com, with your order number immediately once your order is placed. Once your order is ready for pick-up, we will send you a separate email with instructions for pick up date and time.

  1. Can I ship my order to a different state or address than my billing address?

Sure, you certainly may ship to any address you wish. Please note we do not ship to PO Boxes and to international addresses.

  1. Can I ship an order to multiple addresses?

Unfortunately, we do not drop ship online orders. If you would like to send a shipment to more than one address, you will have to place separate online orders for each destination.

  1. What are my shipping costs?

The cost of your shipment varies on the weight of your package and shipping destination. You will be given an estimate while going through the checkout process. Please visit our shipping policy for further details. (INSERT LINK) 

  1. Do you offer international shipping outside of the U.S.? How much does it cost?

We’re temporarily unable to process international orders.

RETURN POLICY

  1. What is your exchange/return policy?

While we take pride in our products, if you need to return or exchange a wholesale purchase, you will need to contact us at customerservice@rfmdenim.com within 2 weeks of receiving your shipment. We will only accept full pre-packs with all stickers and tags attached. Return authorizations are granted on a case-by-case basis. You will be responsible for all shipping costs related to return accommodations. Returns are valid only on merchandise purchased through our wholesale websites.